Shipping policy
WHERE WE SHIP
We ship worldwide. Delivery times and costs vary by destination — see the table below.
HOW WE FULFIL ORDERS
We work with a network of overseas manufacturing and fulfilment partners rather than holding stock ourselves. This is how we keep our prices where they are. It also means delivery takes longer than a local warehouse would, and we would rather tell you that here than surprise you later.
PROCESSING TIME
[1–3] business days. This is the time our fulfilment partner takes to pick, pack and hand your order to the courier, before the delivery window below even starts.
DELIVERY TIME AFTER DISPATCH
South Africa: [12–25] business days
United Kingdom and Europe: [10–20] business days
United States and Canada: [10–20] business days
Australia and New Zealand: [12–22] business days
Rest of world: [15–30] business days
>>> REPLACE THESE WITH YOUR ACTUAL NUMBERS. Open the product in AutoDS, check the supplier and shipping method you have selected, and use the delivery window it states — then add two or three days. Do not publish these defaults without checking. Delete this paragraph before saving. <<<
Total time from order to doorstep is processing time plus delivery time. For a South African order that is roughly [3 to 5 weeks].
WHAT DELIVERY COSTS
South Africa: [R xx]
International: [R xx] or calculated at checkout
Free delivery on orders over: [R xxx]
TRACKING
You will receive a tracking number by email once your order is dispatched. Tracking on international shipments can take 3 to 7 days to start updating, and may go quiet for a week or more while the parcel is in transit or clearing customs. This is normal and does not mean your parcel is lost.
If your tracking has not moved in 14 days, message us on WhatsApp at [number] and we will investigate.
CUSTOMS, DUTIES AND IMPORT TAXES
Orders shipped to you may be subject to import duties, VAT or customs charges levied by your country. These are set by your government, not by us, and are not included in the price you paid at checkout.
Where these charges apply, you are responsible for paying them. We cannot predict the amount and we cannot refund it. If a parcel is refused at customs and returned to sender, we will refund the product price less the shipping cost.
South African customers: SARS may levy import VAT and duties on goods entering the country. Where duties are payable, the courier will contact you directly before delivering.
SPLIT SHIPMENTS
If you order more than one item, they may arrive separately and on different days, because they can ship from different facilities. You will not be charged extra for this. If one part of your order arrives and the rest has not within [7] days, tell us.
DELAYS
Delivery windows are estimates, not guarantees. Customs inspections, courier backlogs, weather and public holidays can all add time. Chinese New Year in particular pauses manufacturing and shipping for roughly two weeks each year, and we will post a notice on the site when it affects orders.
If your order has not arrived within [40] days of dispatch, we will refund you in full or send a replacement — your choice.
IF YOUR PARCEL IS LOST OR DAMAGED
That is our problem, not yours. Tell us and we will replace it or refund you. Please tell us within [10] days of the outside edge of the delivery window above.
INCORRECT ADDRESSES
Please check your delivery address carefully before checking out. Once an order has been dispatched from an overseas facility we cannot redirect it. If a parcel is returned to sender because the address was wrong, we will refund the product price less shipping.